FAQ
🔌 Products & Installation
Can I install these kits myself?
Yes! All our kits are designed for self-installation, with clear manuals in multiple languages. No technical background needed — just the will to build.
Do I need special tools?
Only basic tools like a screwdriver, wire stripper, and power drill. Any unique tools are listed per kit.
What if I connect something wrong?
Our systems are protected with fuses and clear color coding. Plus, we provide a master manual to guide you step by step.
⚡ Batteries & Technology
What's the difference between a 200Ah and a 300Ah battery?
The difference is in capacity. 300Ah gives you more autonomy (e.g., 2 extra days of fridge use). Each product page offers more details.
What’s the difference between AGM and LiFePO4?
LiFePO4 is lighter, lasts longer, and charges faster. AGM is more budget-friendly but heavier and less efficient.
How long does a full battery last?
It depends on your usage. A 200Ah LiFePO4 battery can easily power a camper setup for 2 days under normal conditions.
📦 Shipping & Delivery
When will my products be shipped?
We ship within 1–2 business days. You'll receive a tracking code by email as soon as your order is dispatched.
What if something arrives damaged?
No worries — send us a photo by email and we’ll sort it out quickly with a replacement or solution.
💬 Other Questions
Can I contact you with questions?
Absolutely! Email us at info@vanxcel.com or DM us on Instagram: @vanxcel.shop.
Are manuals included?
Yes. Every component comes with its own manual, and with the packages you receive a complete master guide for step-by-step installation.
Do you offer installation help?
We currently don’t offer in-person installation, but we're happy to guide you via email with any technical issues.
Didn’t find what you were looking for?
Reach out to us directly — we're happy to help!